Reference

hotel4d Privacy Policy for Indonesia

hotel4d Privacy Policy explains what we collect when you create an account, verify your phone and use DANA, OVO, GoPay or QRIS.

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POLICY HELP ROUTES

Where to ask about your data

A clear contact route helps when a Privacy Policy question concerns your account rather than a general page.

Account contact Use the signed-in support route beside the cashier for a Privacy Policy request. Tell us whether you need access, correction or deletion details, and we will use your verified phone record to locate the right account without asking for your password.
Wallet question If a DANA, OVO, GoPay or QRIS record looks unfamiliar, send the transaction reference through the account support path. We can compare the wallet status with the account activity attached to your phone verification before explaining the stored record.
Access request For a copy of personal data or a question about retention, open the policy contact route from your mobile browser or desktop account. Include the request type and account phone number so we can check identity before discussing private details.
ACCOUNT DATA PRACTICE

What our Privacy Policy covers

We keep this policy practical by linking each data category to an account action you recognise. Phone verification supports account access; wallet references help us trace DANA, OVO, GoPay, QRIS, bank transfer…

Data we receive

We may receive your phone number, verification result, sign-in details and account requests. When you use DANA, OVO, GoPay or QRIS, transaction references and status responses can be attached to the matching account so a wallet question has a traceable record.

Cookies on mobile

Cookies can keep a signed-in session working on your mobile browser and remember a setting you selected. They may also help us understand whether a page request belongs to the same session; you can ask support about cookie categories before changing browser controls.

Account protection

Phone verification is an account security step before we discuss private records. We do not need your password in a support message, and a request about wallet activity is checked against the account details already held before we share an answer.

Payment matching

A wallet reference is used to match a cashier event, not to create a second account. Bank transfer and virtual account records can be checked alongside DANA, OVO, GoPay or QRIS status when you ask why an account record appears or remains pending.

Retention questions

We retain account, verification and transaction records for the period needed for account operation, security checks and applicable legal duties. If you want the retention period for a particular record, identify its category through the policy contact route and we will explain the applicable basis.

Changes to data

You can request access, correction or deletion details through signed-in support. We may ask you to complete the same phone verification used for account access, then explain what can be changed immediately and what must remain for an operational or legal reason.

Privacy Policy questions about hotel4d

These Privacy Policy answers focus on the account actions Indonesian customers ask about most often. They cover phone verification, wallet references, mobile-browser cookies, account access and requests for changes. If your question concerns a specific DANA, OVO, GoPay, QRIS or bank transfer record, use the signed-in contact route so we can check the relevant account details where local law permits.

It covers account details, phone verification, sign-in activity, cookie use, support requests and transaction references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains how to ask about access, correction, deletion and retention for your account records.

Phone verification helps us confirm that an account access request or data request belongs to you. It also lets support match a wallet status or account record correctly. We do not need your password in a message, and eligibility depends on local law.

Yes. The Privacy Policy covers references and status details received when your account uses DANA or QRIS, as well as OVO, GoPay, bank transfer and virtual account activity. These records help us match a cashier event and answer a specific account question.

Open the signed-in support route beside the cashier and state whether you want access or correction. Include the phone number linked to your account, but never send your password. We may repeat phone verification before discussing private records or changing account details.

Cookies can keep your account session active and remember a setting while you move between the policy page, cashier and lobby on a mobile browser. Browser controls can remove them, although doing so may require another sign-in or affect selected page settings.

Retention depends on the record and the operational or legal reason for keeping it. Account, verification and transaction references may need different periods. Ask through signed-in support with the record category, and we will explain the applicable retention basis where local law permits.

You can submit a deletion question through the policy contact route. We will check identity using the account step, explain which records can be removed, and identify any account, security or legal records that must remain for a stated reason.

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